Overview & guidance
Mercato AI provides a refined hub for setup workflows and ongoing monitoring. This channel is ideal for questions about navigating the site, policy pages, and how to access your account.
Reach Mercato AI
Connect with Mercato AI for general inquiries. To ensure smooth routing and fastest handling, submit your message through the Sign Up journey.
Submitting a message
To reach us, open the Sign Up page and complete the onboarding. Your message can be included during that flow so it lands with the right context.
Estimated reply window
Expect a response within 1–2 business days. Messages sent outside business hours are addressed the next business day.
Routing and what to include
Submitting through Sign Up ensures inquiries attach to the correct account context and language setting.
What to include for faster handling
Provide a clear subject and a brief description of your need: the page you were viewing, device type, and any on-screen message. This helps minimize back-and-forth and keeps the process efficient.
- Page name (e.g., Login, Sign Up, or a policy page)
- Approximate time the issue occurred
- Browser and device details
What we can assist with
We can help with account access steps, navigation questions, and policy-page clarifications via the Sign Up inquiry path.
What we do not request
Refrain from sharing sensitive personal data beyond what’s required for registration. Keep your message focused on the query and relevant page context.
Submit inquiries via Sign Up
Mercato AI routes general questions through the Sign Up journey to preserve routing accuracy and speed up responses.
